Returns and Exchanges
MKM is unable to offer exchanges on products via our online store. If you would like to exchange an item, return your item for a full refund and place a new order for the correct product/size/colour.
Conditions of Return
If you are not fully satisfied with your purchase, you can return it to us for a full refund, provided that the items are returned within 30 days of the order date, unworn, unwashed and undamaged, in the original packaging (wherever possible) and with all accessories and tags attached. All refunds are issued at the discretion of MKM Originals. MKM Originals reserves the right to refuse a refund request if it does not comply with these conditions. Please note that MKM Originals does not accept returns (unless goods are faulty or not as ordered) on sale items. Sale items purchased are final sale, so please choose carefully.
Where Can I Make a Return
For ALL returns, please contact our MKM Originals online customer support team (link to contact page)
Please note, you cannot return items bought from the Manawatu Knitting Mills Outlet Store or from any other MKM stockists across the globe.
Packaging an Item for Return
Please pack the item securely into the original packaging (where possible) and include the packing slip. If you are unable to enclose the packing slip, please ensure your order number, name, and billing address is included, along with your instructions. All return postage must be prepaid by the returnee, unless the item was damaged, defective, or if we’ve sent you the wrong item.
Please courier to:
38 Bennett Street,
Palmerston North, 4412
We highly recommend that you obtain a tracking number.
Method Of Return Payment
A full refund of the purchase price will be issued to the original payment method for all items confirmed and returned in a re-saleable condition as soon as we receive your returned item. This will exclude your original shipping costs (unless goods are faulty or not as ordered). While the refund is immediate at our end, depending on your bank or chosen payment method, it may take a few days to appear in your account.
Damaged Or Defective Items
If you receive a damaged or defective item, please contact the MKM Originals online customer support team.